This will be brief. Something is wrong with Vodafone. I was one of the first Bell South customers in New Zealand and I have always been fiercely loyal to the company, but after recent experiences I’ve changed to 2 Degrees and I have to say, it’s been awesome.
It started late last month when 2 Degrees came out with new plans that basically would have halved my bill. In fact, for slightly less, I could get three times the data that I was getting from Vodafone. As you can imagine, I use a lot of data.
Surely Vodafone could match this miracle deal. In fact, once upon a time, Vodafone would call me proactively and ask me if I wanted to change to a cheaper, better, more fabulous plan, when they came out with them.
I tried to tweet them about the issue. Because up until about December last year (read their twitter feed) the Vodafone social media team were awesome. Several times I had tweeted them and they had DM’d me, called me, followed up, and made sure that I was looked after. So it was surprising that no response was too be had.
So I looked on their website and it did seem apparent that some new plans were available but I was still on the far more expensive old one. I couldn’t see how on earth to change my plan online, that seemed to be an inexplicable enigma.
Ok. So I had to call them.
Big mistake. After two or three attempts and waiting times that stretched into oblivion, I just gave up. If I am your customer I don’t want to be on the phone for more than fifteen minutes. Why is there no callback option?
So I logged a call. This is difficult I can tell you. You have to fight your way through the internet page to actually put a problem into their system.
“Can you please advise the best plan that I should be on?”
After some indeterminate period of time I was advised to call them to discuss options. I wasn’t going to sit on hold anymore thanks.
- I went to the 2 Degrees website and in about two minutes registered.
- A couple of days later a sim turned up.
- I plugged it into my phone.
- I registered my number.
- I swapped my number online.
- I now get 8GB of data a month for less than the 2.5GB plan I was on with Vodafone.
All for want of some service.
And the 2 Degrees service is excellent. I’m getting 8GB’s of data a month (which rolls over if I don’t use it) and download speeds in Strathmore of nearly 40Mbs with upload of near 25Mbs.